At KOHLU ("we", "us", "our"), we respect your privacy. This Privacy Policy explains what personal information we collect when you visit kohluwaly.com, place an order with us (online or through WhatsApp), or contact us. It also explains how we use, share, and protect that information.
By using our website or placing an order, you agree to the practices described in this policy.
1. Information We Collect
Information you give us
When you place an order, create an account, or contact us, we may collect:
- Your full name
- Phone number and WhatsApp number
- Delivery address, city, and postal code
- Email address (if provided)
- Order details, such as products, quantity, and order history
- Any messages you send us through our contact form, email, or WhatsApp
Information collected automatically
When you browse our website, some information is collected automatically through cookies and similar technologies. This includes your device type, browser, IP address, approximate location, pages viewed, and how you arrived at our site.
Payment information
We currently offer Cash on Delivery (COD), so we do not collect or store any card or bank details. If we add online payment options in the future, payments will be processed securely by trusted third-party payment providers, and we will never see or store your full card details.
2. How We Use Your Information
We use your information to:
- Process, confirm, and deliver your orders
- Call or message you to verify your order before dispatch, which is standard for COD orders
- Share delivery updates and respond to your questions or complaints
- Handle returns and exchanges
- Prevent fake orders, fraud, and misuse of our services
- Improve our website, products, and customer experience
- Send you offers or updates, but only if you have agreed to receive them. You can opt out at any time.
- Comply with applicable laws of Pakistan
3. How We Share Your Information
We never sell or rent your personal information. We share it only with parties who help us run our business:
- Courier and delivery partners: your name, phone number, and address are shared so your order can be delivered and cash collected.
- Shopify: our online store is hosted on Shopify, which stores and processes order data on our behalf. You can read Shopify's Privacy Policy here.
- WhatsApp (Meta): if you order or chat with us through WhatsApp, your messages are handled under WhatsApp's own privacy terms.
- Analytics and advertising tools: we may use tools such as Shopify Analytics, Google Analytics, or Meta (Facebook/Instagram) Pixel to understand site traffic and show relevant ads.
- Legal authorities: if required by law, court order, or to protect our rights, customers, or the public.
4. Cookies
Cookies are small files saved on your device that help our website work properly. For example, they remember the items in your cart. They also help us understand how visitors use our site. You can block or delete cookies through your browser settings, but some parts of the website, such as the cart and checkout, may not work correctly without them.
5. How Long We Keep Your Information
We keep your order information for as long as needed to fulfil your order, handle returns, and meet accounting, tax, and legal requirements. When information is no longer needed, we delete it or make it anonymous.
6. How We Protect Your Information
We take reasonable steps to keep your information safe. Our website uses a secure SSL connection, our store runs on Shopify's secure platform, and only authorised team members can access order details. However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security.
7. Your Rights
You can contact us at any time to:
- Ask what personal information we hold about you
- Correct or update your details
- Ask us to delete your information, unless we need to keep it for legal or accounting reasons
- Stop receiving promotional messages
To make a request, email or WhatsApp us using the details below. We aim to respond within 7 working days.
8. Children's Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared information with us, please contact us and we will delete it.
9. Third-Party Links
Our website may contain links to other websites, such as WhatsApp or social media. We are not responsible for the privacy practices of those websites, so please review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date. We encourage you to check this page occasionally.
11. Contact Us
If you have any questions about this Privacy Policy or your personal information, please reach out: